1. Keep your jewelry away from direct sunlight, moisture, perfumes, lotions, and other chemicals to prevent tarnishing, discoloration, and damage to the finish.
2. After each use, gently wipe your jewelry with a soft, dry cloth to remove oils, sweat, and dust, helping maintain its shine and brilliance.
3. Store each piece separately in a jewelry box, pouch, or soft cloth bag to prevent scratches, tangling, and damage from contact with other jewelry.
4. Avoid wearing jewelry while swimming, bathing, exercising, or performing household chores, as exposure to water, chlorine, and harsh substances can affect its appearance and durability.
5. For silver jewelry, use a suitable silver polishing cloth occasionally to restore shine. For gold-plated or delicate pieces, clean gently and avoid abrasive cleaners or rough handling.
6. Handle gemstone, pearl, and embellished jewelry with extra care, as these materials can be more delicate and susceptible to damage from impact or chemicals.
7. Regularly inspect clasps, chains, and settings to ensure your jewelry remains secure and in excellent condition.

For orders placed before 7:00 AM AEDT, we endeavour to process and dispatch them on the same business day. Orders placed after 11:00 AM AEDT will be processed on the next business day.

During sale events and new collection launches, processing times may be slightly longer than usual.

All Auguste orders are carefully hand-picked and packed with love in Byron Bay, Australia.

You can choose between a refund or a credit note on full priced items.

• Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
• Earrings cannot be returned due to health and safety reasons.
• Return shipping methods and associated costs are the responsibility of the customer.
• Sale items can not be refunded for change of mind.